Privacy Policy
1. Introduction
AllPro Roofing Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We are based at 11d Whytecroft, Hounslow, TW5 9HH. You can contact us by phone at 07507 819298 or by email at thedhillonthegreat@gmail.com.
Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect and process the following types of information about you:
Personal identification information such as your name, email address, phone number, and postal address when you request a quote, contact us, or book our services.
Property information including your roof type, property age, and any specific roofing issues you describe to us.
Technical data such as your IP address, browser type, device information, and how you interact with our website.
Communication data including records of emails, phone calls, and messages exchanged between you and our team.
3. How We Collect Your Information
We collect information directly from you when you fill out a contact form, request a quote, call us, send an email, or book our services. We also collect technical data automatically through cookies and similar technologies when you browse our website.
4. How We Use Your Information
We use your information for the following purposes:
To provide you with accurate quotes and roofing estimates.
To respond to your enquiries and communicate about your roofing project.
To arrange inspections, surveys, and carry out roofing work at your property.
To send you important service updates or respond to emergency requests.
To improve our website, services, and customer experience.
To comply with legal obligations and protect our legitimate business interests.
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your consent when you voluntarily provide information to us.
The performance of a contract when you request a quote or book our services.
Compliance with legal obligations that apply to our business.
Our legitimate interests in operating our business, improving our services, and communicating with customers.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service providers who help us operate our business, such as payment processors or IT support, under strict confidentiality agreements.
Legal authorities if required by law or to protect our rights and safety.
Professional advisors such as accountants or insurers when necessary for legitimate business purposes.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation. We limit access to your personal data to employees and service providers who have a legitimate business need to access it.
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer information for six years following the completion of any roofing work to comply with guarantee obligations and insurance requirements.
9. Your Legal Rights
Under data protection law, you have the following rights:
The right to request access to your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data in certain circumstances.
The right to restrict or object to our processing of your data.
The right to request transfer of your data to another service provider.
The right to withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at thedhillonthegreat@gmail.com.
10. Cookies
Our website uses cookies to distinguish you from other users, remember your preferences, and analyse how visitors use our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
11. Third Party Links
Our website may contain links to third party websites, plug ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy policies.
12. Children Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
AllPro Roofing Ltd
11d Whytecroft, Hounslow, TW5 9HH
Phone: 07507 819298
Email: thedhillonthegreat@gmail.com
